PLN 3 kalvinp.

After reading the article, "A Customer Oriented Airport" by David Warlick, What matters is having all costumers comfortable and at home. This is important because without keeping the costumers happy they would never get any buisness. The Air port put in Cafe's, places to sleep and rest if a flight is delayed. So I think this Airport isn’t that bad. Saftey of the costumers is very important because if someone gets hurt they could sue. Without the people feeling safe and at home they wouldn't get any more service there. This is what I think matters.